Pindrops — Terms of Use
Last Updated: June 6, 2026
These Terms of Use (these "Terms") are a binding legal agreement between you and Pindrops LLC, a Florida limited liability company ("Pindrops," "we," "us," or "our"), and govern your access to and use of the pindrops platform, our website at pindrops.com, our web and mobile applications, our APIs, and any related software, features, integrations, or services we provide (collectively, the "Services").
The Services are a multi-tenant, software-as-a-service platform for inspection and field-service management used by trade and field-service companies (for example, fire alarm, life-safety, sprinkler, backflow, HVAC, plumbing, and electrical businesses) to schedule jobs, perform inspections, capture photos, manage properties and customers, generate reports and proposals, and bill for their work.
PLEASE READ THESE TERMS CAREFULLY. They include an arbitration agreement and a class-action waiver (Section 18) that affect how disputes between you and Pindrops are resolved.
By clicking "I accept," creating an account, or accessing or using the Services, you agree to these Terms. If you are accepting on behalf of a company or other organization (your "Company"), you represent and warrant that you are authorized to bind that Company, and "you" and "your" refer to that Company. If you do not agree, do not use the Services.
If your Company has signed a separate written agreement or order form with us (a "Principal Agreement") and any conflict exists between it and these Terms, the Principal Agreement controls to the extent of that conflict.
These Terms incorporate our Privacy Policy, which describes how we collect and use information in connection with the Services.
1. Changes to These Terms
We may update these Terms from time to time. If we make a material change, we will post the updated version with a new "Last Updated" date and provide reasonable notice (for example, by email or through the Services). Unless stated otherwise, material changes take effect thirty (30) days after we post them. During that period you may reject the changes by terminating your account. If you continue to use the Services after the changes take effect, you accept the updated Terms.
2. Accounts and Authorized Users
2.1 Registration. To use the Services you must create an account and provide accurate, current, and complete information (your "Registration Information"), including a name, email address, and a password or other credentials. You must keep your Registration Information up to date.
2.2 Account Roles. The Services support different user roles, which may include company administrators, technicians, sales users, and customers (such as property managers who view their own reports and invoices). Each role has different permissions. You are responsible for assigning roles appropriately and for the activity of every user you authorize (your "Authorized Users").
2.3 Credentials and Security. You are responsible for keeping account credentials confidential and for all activity that occurs under your account. You must not share credentials, and you must notify us promptly at support@pindrops.com of any unauthorized access or use.
2.4 Inaccurate Information. If any information you provide is untrue, inaccurate, or incomplete, or we reasonably believe it to be, we may suspend or terminate your account and refuse current or future use of the Services.
2.5 Eligibility. You must be at least 18 years old and able to form a binding contract to use the Services.
3. The Services; Your Data; Multi-Tenant Use
3.1 License to Use the Services. Subject to these Terms, Pindrops grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes during your subscription term. This license stays in effect for your paid subscription term and may be suspended or revoked only as described in Section 13 (Suspension and Termination).
3.2 Your Content. "Your Content" means the data, text, photographs, documents, inspection records, reports, property and customer information, and other materials that you or your Authorized Users upload to or create in the Services. As between you and Pindrops, you own Your Content. You grant Pindrops a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and reproduce Your Content solely as needed to provide, secure, and improve the Services and as otherwise permitted by these Terms and the Privacy Policy. Pindrops does not sell Your Content, and we do not use Your Content in identifiable form to train artificial-intelligence or machine-learning models. Some Services features use trusted third-party AI providers (currently Anthropic) to process your data and return results to you; those providers do not use your data to train their own models. We may use de-identified and aggregated data (as described in Section 3.5) to develop and improve the Services, including AI features. If we later wish to use Your Content in identifiable form to train AI models, we will obtain your permission first.
3.3 Data About Your Own Customers. The Services let you store and manage information about your own clients, properties, and their occupants (for example, contacts, addresses, inspection results, and deficiencies). You are responsible for that information and for having all rights, notices, and consents required to provide it to us and to use it through the Services. With respect to that information, Pindrops acts as your service provider / data processor and handles it on your behalf as described in the Privacy Policy and any applicable Principal Agreement.
3.4 Your Responsibilities. You represent and warrant that (a) you have all rights and consents necessary for Your Content and its use through the Services; and (b) Your Content and your use of the Services comply with all applicable laws, including privacy, data-protection, telephone, and electronic-messaging laws.
3.5 Anonymized and Aggregated Data. We may create and use de-identified or aggregated data derived from Your Content and your use of the Services (for example, usage statistics and performance metrics), provided that such data does not identify you, your Company, or any individual. We own this aggregated data.
4. Acceptable Use
You will not (and will not permit anyone else to):
- copy, modify, adapt, translate, or create derivative works of the Services except as expressly permitted;
- sell, resell, lease, rent, sublicense, distribute, or host the Services for the benefit of a third party, or operate a service bureau;
- reverse engineer, decompile, or attempt to extract source code, except where applicable law permits;
- remove or alter any proprietary notices;
- access the Services to build a competing product, or to benchmark without our written consent;
- disable, interfere with, or circumvent any security or access-control feature;
- probe, scan, or test the vulnerability of the Services or related networks without our written authorization;
- upload viruses, malware, or any code intended to disrupt or damage the Services;
- impose an unreasonable load on our infrastructure, or interfere with any other user's use;
- upload or transmit content that is unlawful, infringing, harmful, harassing, defamatory, or otherwise objectionable;
- provide false information or impersonate any person or entity; or
- use the Services in violation of any applicable law or regulation, or after your access has been suspended or barred.
5. Fees and Payment
5.1 Subscriptions. Access to the Services is sold on a subscription basis. The fees, billing frequency, user or tech limits, and term are set out in the plan you select or in your order form or Principal Agreement (the "Fees"). Unless stated otherwise, all Fees are in U.S. Dollars and are non-refundable except as required by law.
5.2 Payment Processing. Payments are processed by our third-party payment processor (currently Stripe). By providing a payment method, you authorize us and our processor to charge the applicable Fees. Your use of payment features is also subject to the processor's terms and privacy policy. We do not store full payment-card numbers.
5.3 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes other than taxes on our net income.
5.4 Late Payment. Past-due amounts may accrue interest at 1.5% per month (or the highest rate permitted by law, if lower). We may suspend the Services for non-payment.
5.5 Changes to Fees. We may change Fees on at least thirty (30) days' notice before the start of the billing cycle in which the change takes effect.
5.6 Term, Auto-Renewal, and Cancellation. Unless your order form says otherwise, subscriptions run for the term you select (for example, monthly or annual) and automatically renew for successive periods of the same length until cancelled. You may cancel at any time, effective at the end of your then-current term, by emailing billing@pindrops.com. To avoid being charged for the next term, you must cancel before that term begins. Except where required by law, cancellation stops future renewals but does not refund the current paid term. We will send any renewal-reminder or price-change notices required by applicable law (including the California Automatic Renewal Law).
6. Third-Party Services and Integrations
The Services may interoperate with third-party products and services that you choose to enable, such as QuickBooks (accounting/invoice sync), Google Maps (mapping and address features), payment processors, and email-delivery providers. When you connect a third-party service such as QuickBooks, you authorize Pindrops to access and exchange the relevant data with that service on your behalf, and you confirm you have the rights and consents needed to do so. Those third-party services are governed by their own terms and privacy policies. We do not control them and are not responsible for their availability, content, security, or acts or omissions. We may suspend or discontinue an integration at any time without liability to you. You are responsible for complying with the terms of any third-party service you use with the Services.
7. Intellectual Property and Copyright
7.1 Ownership. As between the parties, Pindrops and its licensors own all right, title, and interest in and to the Services, including all software, content, and intellectual property rights, and all trademarks, logos, and service marks used in connection with the Services. Except for the limited license in Section 3.1, these Terms grant you no rights in the Services. All rights not expressly granted are reserved.
7.2 Copyright Complaints (DMCA). We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act and may remove infringing content and terminate the accounts of repeat infringers. If you believe content on the Services infringes your copyright, please send a notice containing the information required by the DMCA (17 U.S.C. § 512(c)(3)) to our designated agent: Pindrops LLC, Attn: Legal, 1701 W. Wetherbee Rd. #770847, Orlando, FL 32837, legal@pindrops.com.
8. Feedback
If you send us suggestions, comments, or ideas about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that Feedback for any purpose without obligation or compensation to you.
9. Confidentiality
Each party may have access to the other's non-public information that is marked confidential or that should reasonably be understood to be confidential ("Confidential Information"). The Services and our non-public pricing and technology are our Confidential Information; Your Content is your Confidential Information. The receiving party will use the other's Confidential Information only as needed under these Terms and will protect it with at least reasonable care. This Section does not apply to information that is or becomes public without breach, was already known, is received from a third party without restriction, or is independently developed. A party may disclose Confidential Information if legally required, after giving reasonable notice where permitted.
10. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, PINDROPS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DATA WILL BE ACCURATE.
Inspection and Life-Safety Disclaimer. The Services are tools to help you record, organize, and report on inspections and field service. They are not a substitute for the independent judgment of qualified, licensed professionals, and they do not direct, certify, or determine the results of any inspection, test, repair, or code-compliance decision. All inspection results, deficiencies, and recommendations must be independently reviewed and verified by your qualified personnel. You are solely responsible for the work performed by you and your Authorized Users and for compliance with all applicable codes, standards (including any NFPA or other standards relevant to your trade), laws, and regulations.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, PINDROPS AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PINDROPS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO PINDROPS FOR THE SERVICES IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
12. Indemnification
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Pindrops and its affiliates, officers, agents, and employees from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your breach of these Terms, (b) your use of the Services, (c) Your Content, or (d) your violation of any law or third-party right, except to the extent caused by Pindrops' gross negligence or willful misconduct.
13. Term, Suspension, and Termination
13.1 Term. These Terms apply for as long as you use the Services or as set out in your order form or Principal Agreement.
13.2 Suspension. We may suspend your access if you violate these Terms, if your use poses a security or legal risk, or if required by law or a government authority.
13.3 Termination. Either party may terminate for material breach not cured within thirty (30) days of written notice. We may also terminate or stop providing the Services on reasonable notice. If we terminate for our convenience (that is, not because of your breach or a suspension event under Section 13.2), we will refund any prepaid Fees for the unused portion of your then-current term on a pro-rata basis, and that refund is your sole remedy for such termination.
13.4 Effect of Termination; Data Export. On termination, your license to use the Services ends. You are responsible for exporting Your Content before termination. If we terminate your account, we will provide a reasonable opportunity (not to exceed thirty (30) days) to retrieve Your Content, after which we may delete it, subject to our legal obligations and backup-retention practices described in the Privacy Policy.
13.5 Survival. Sections 4, 5 (as to amounts accrued before termination), 7–12, and 15–19 survive termination.
14. Modifications to the Services
We continually improve the Services and may update, change, or discontinue features at any time. We will not materially reduce the core functionality you subscribe to without reasonable notice.
15. Electronic Communications
By using the Services, you consent to receive notices and communications from us electronically (by email or through the Services), and you agree that electronic communications satisfy any legal requirement that such communications be in writing.
16. Privacy
Our collection and use of information in connection with the Services is described in our Privacy Policy, which is incorporated into these Terms. By using the Services, you agree to the Privacy Policy.
17. Governing Law
These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to Section 18 (Arbitration), the state and federal courts located in Orange County, Florida have exclusive jurisdiction, and each party waives any objection to venue there and waives any right to a trial by jury.
18. Binding Arbitration and Class-Action Waiver
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
18.1 Agreement to Arbitrate. You and Pindrops agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration, rather than in court, except that either party may (a) bring an individual claim in small-claims court if it qualifies, or (b) seek injunctive or other equitable relief in court to protect its intellectual property or Confidential Information. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
18.2 Pre-Arbitration Notice. Before starting an arbitration, the complaining party must send a written Notice of Dispute to the other describing the claim and the relief sought. Notices to Pindrops go to legal@pindrops.com. If the dispute is not resolved within sixty (60) days, either party may begin arbitration.
18.3 Arbitration Procedures. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, as modified by these Terms. The arbitration will take place in Orange County, Florida, or by video/telephone where permitted. The arbitrator will issue a reasoned written decision, which may be entered as a judgment in any court of competent jurisdiction.
18.4 Class-Action Waiver. You and Pindrops agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may award relief only in favor of the individual party seeking relief and only to the extent necessary for that party's individual claim(s).
18.5 Jury Waiver. To the extent any dispute proceeds in court rather than arbitration, you and Pindrops waive any right to a jury trial.
18.6 Severability. If the class-action waiver in Section 18.4 is found unenforceable, the entirety of this Section 18 will be null and void, and the dispute will proceed in the courts identified in Section 17. The remainder of these Terms will continue to apply.
19. General
19.1 Entire Agreement. These Terms (together with the Privacy Policy and any order form or Principal Agreement) are the entire agreement between you and Pindrops regarding the Services and supersede all prior agreements on that subject.
19.2 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms bind permitted successors and assigns.
19.3 No Third-Party Beneficiaries. There are no third-party beneficiaries to these Terms. The parties are independent contractors.
19.4 Force Majeure. Neither party is liable for delays or failures (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, labor disputes, power or internet failures, and government action.
19.5 Waiver. A party's failure to enforce any right is not a waiver. Waivers must be in writing.
19.6 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in effect.
19.7 Notices. We may give notice by email, through the Services, or by posting. You consent to receiving legal notices electronically.
20. Contact Us
Pindrops LLC 1701 W. Wetherbee Rd. #770847 Orlando, FL 32837 support@pindrops.com